Shipping & Delivery Policy
Effective Date: 10/07/2024
At KabulGoods, we aim to provide a smooth and reliable shipping experience. This policy outlines the shipping options, delivery times, costs, and other important information for orders placed on [www.kabulgoods.com] ("Website").
1. Delivery Options
We offer the following delivery options to suit your needs:
Parcel Shop Delivery
- Availability: If offered by the carrier, parcel shop delivery is available for your convenience. If you are not home, the carrier may leave your parcel at a nearby parcel shop. This, however, cannot be guaranteed in advance and depends on the carrier’s pre-delivery notifications.
Express Delivery
- Options: The fastest available delivery time is displayed on each product page, allowing you to review and choose before placing your order.
2. Delivery Costs
- Free Delivery: We offer free delivery to your home address on all items. This is made possible by our close collaboration with warehouse partners and shipping carriers.
3. Delivery Scheduling
- Carrier Scheduling: Delivery times are scheduled by the carrier. Some carriers may allow you to select a preferred delivery window via their pre-delivery notifications.
4. Carrier Information
We work with multiple carriers to ensure your orders are delivered efficiently. The carrier for your order will be determined based on:
- The type of product
- The volume of the product
- The destination of the order
Possible Carrier: Your package may be delivered by UPS or another partner carrier.
5. Shipping to Remote Areas
We do ship to islands and remote areas; however, certain locations are excluded from our shipping coverage, including:
- Puerto Rico
- Virgin Islands
- San Juan Municipio
- Military Posts (APO/FPO)
- Hawaii
- Guam
- Palau
- Federated States of Micronesia
- Marshall Islands
- Alaska
P.O. Boxes: We do not deliver to P.O. boxes.
6. Delivery Issues
We strive to ensure all orders arrive in perfect condition, but if any issues arise, here’s how we handle them:
Damaged Items
If your order arrives damaged, please contact us within 48 hours at support@kabulgoods.com or call 469-688-9137. To expedite the process, please include detailed photos of the damage.
Missing Parts
If your order includes multiple items, they may be shipped in separate packages. You can view the number of packages by logging into My Account > Orders. If you believe parts are missing after all packages have been delivered, please reach out to our customer service team for assistance.
Parcel Not Received
If you receive a notification that your parcel has been delivered but cannot locate it, the carrier may have provided additional instructions via letter, SMS, or email. Please check these communication methods or contact us for help.
7. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a link to a tracking portal where you can check the status of your shipment.
- For pallet shipments or large orders, the carrier will contact you directly to arrange a suitable delivery date within 2-9 working days.
Tracking Inactivity: Tracking information may take a few days to become active. If your order includes multiple shipments, each package will have its own unique tracking link.
8. Multiple Deliveries
Your order may arrive in separate deliveries due to:
- Different dispatch times from our warehouse
- Handling by multiple carriers
- Different product processing times
You can check delivery details and the status of each product in My Account.
9. Changing Delivery Address
Once your order has been processed for shipment, we cannot change the delivery address. If you need to change the delivery address before processing, please contact us immediately at support@kabulgoods.com or 469-688-9137. We will do our best to accommodate your request if possible.
10. Parcel Collection from Parcel Shop
If your parcel is delivered to a parcel shop, only the person named on the parcel will be authorized to collect it. Make sure to bring appropriate identification when collecting your parcel.
11. Pallet Shipments
If your order requires pallet shipping, you will be notified via a shipping confirmation email. The carrier will contact you within 2-9 working days to schedule a delivery date.
12. Delivery Attempts
If you are not home during a delivery attempt, the carrier may take one of the following actions:
- Deliver to a neighbor
- Leave the parcel in a safe location
- Deliver the parcel to a nearby parcel shop
- Return the parcel to the carrier’s depot for further instructions
You will be notified of the carrier's decision via letter, SMS, or email.
13. Delivery Limitations
At this time, KabulGoods only offers home delivery services. While carriers may attempt delivery to an alternative location if you are not available, this cannot be predetermined and depends on carrier discretion.
14. Contact Information
If you have any questions or concerns regarding your shipment, please reach out to us at:
